‘I’m traumatised now’: Covid bereaved call for inquiry into NHS 111

Hundreds of people believe the helpline failed their relatives. Now they are demanding their voices be heard

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Families whose relatives died from Covid-19 in the early period of the pandemic are calling for an inquiry into the NHS 111 service, arguing that many critically ill people were given inadequate advice and told to stay at home.

The Covid-19 Bereaved Families for Justice group says approximately a fifth of its 1,800 members – more than 350 people – believe the 111 service failed to recognise how seriously ill their relatives were and direct them to appropriate care.

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