Topstep is currently facing a severe reputational crisis following widespread technical failures on its new TopstepX platform.
During a three-day outage, traders watched thousands of dollars in unsecured profits vanish as systems locked them into active trades they could not exit. These “nightmare” scenarios sparked a wave of negative reviews that dragged the firm’s Trustpilot score down to a 3.8.
After nearly a week of silence, the company finally released a statement promising stability upgrades. This includes new “Safety Stops” to automatically flatten positions during glitches as well as a commitment to hire more support staff.
Despite these promises, skepticism remains high because the update failed to address compensation for lost capital. Many traders are now wondering if the firm can fully recover from this infrastructure meltdown.